I had misplaced the hardware, the picture on website exactly matched the missing hardware (I will find it eventually LOL). My family is enjoying the hammock. And the emails alone from the company make it worth the purchase!
We offer FREE SHIPPING on all orders $25+ going to Canada and the USA.
We also offer very discounted rates for the rest of the world.
Order Delivery usually happens within 1 to 5 business days. (1-2 days on average)
Our Primary Goal
Is for us to make you happy and relaxed. We don't want to sell you something that will not fit or will not work. When in doubt, feel free to ask us as many questions as you would like. It's easier that way for everyone. We stand by our products!
Product Guarantee We are proud of the durable materials and quality craftsmanship in all our products and guarantee them from manufacturer defects for a period of 1 year (90 days for commercial use or unless otherwise stated). In the case of a manufacturer defect or break under normal use, we will replace free of charge or refund the product within the first 30 days of reception. For the remaining 11months, we'll take care of all costs incurred to replace the defective part.
Customer Satisfaction Policy We strive for totat customer satisfaction and want you to be completely happy with your purchase! If you wish to return or exchange a product, please contact us within 30 days of receipt of your order. Products must be returned in new, unused, never assembled and in resalable condition with all their original packaging. Return shipping is paid by the customer.
Installing a hammock is usually not too complicated. However, the most common issue is deception. NOT with the product itself but the FIT!
We provide minimal dimensions for the specific product under the SPECS Tab.
Before purchasing a hammock or a stand, it is important to allow yourself 5 minutes to measure the space you have on your patio, between the trees or anywhere else.
Doing that with a measuring tape (and not using the good old eye guessing technique😊) will allow to choose in accordance with the space you have and allowing for relaxation in no time when your order arrives!