What are your delivery times?
Usually, you can expect to receive your order(s) between 1-4 business days. Unlike many online merchants, we stock and ship our own products rather than passing orders on to a "middle-man". We usually ship orders the same business day if it comes in before 2 pm Eastern time. Orders placed late Friday and on the weekend ship out on Monday.
How much is shipping?
We offer FREE shipping for all orders over $25 to Canada. Yes, that's FREE shipping on all orders over $25, regardless of the quantity or weight of products.
Where do you ship?
Orders are shipped throughout Canada. All shipments are tracked and fully insured to guarantee delivery.
Which shipping companies are used?
Mostly FedEx and Purolator. Canada Post and UPS are used on occasion (in areas FedEx does not deliver). At checkout, you will be given the option to select either an express air service, or our standard ground service (free on orders over $25).
Are orders tracked and insured?
Absolutely. Once the product leaves our warehouse, you will be sent a tracking number by email. All shipments are fully insured (we cover the cost of the insurance) and tracked to guarantee delivery.
Do you charge handling fees?
In the case of an express shipping promotion, we mostly use FedEx or Canada Post depending on your location (in areas FedEx does not deliver). At checkout, you will be given the option to select free express service on orders over $25+. We will do our best to ship your order express but please note that some heavy and bulky items cannot be shipped express or your destination might not be available for express shipping due to its location or for excessive cost reasons. In those cases, we will use the best option available to send you your order.
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