The FedEx map above provides a delivery approximation when FedEx Ground is used at checkout. Other carriers or Free Shipping option may or may not take longer than the stipulated FedEx transit times.

What are your delivery times?
Usually, you can expect to receive your order(s) within 1-5 business days. Unlike many online merchants, we stock and ship our own products rather than passing orders on to a "middle-man". We usually ship orders the same business day if it comes in before Noon Eastern time. Orders placed late Friday and on the weekend ship out on Monday.

How much is shipping?
We offer FREE shipping on most orders over $25 to the 10 provinces in Canada and the 48 Continental States. Yes, that's FREE shipping* on most orders over $25, regardless of the quantity or weight of products. (Exceptions to remote locations may apply) 

Where do you ship?
Orders are shipped throughout Canada and the USA. All shipments are tracked and fully insured to guarantee delivery. We also ship worldwide for a fee.

Which shipping companies are used?
Mostly FedEx, UPS, CANPAR and local delivery companies. Canada Post on occasion (in areas where couriers doe not deliver). At checkout, you will be given the option to select either an express air service or our standard ground service (free on orders over $25). 

Are orders tracked and insured?
Absolutely. Once the product leaves our warehouse, you will be sent a tracking number by email. All shipments are fully insured (we cover the cost of the insurance) and tracked to guarantee delivery. 

Do you charge handling fees?
Absolutely not. However, if your order is going to a country other than Canada and the USA, these countries may charge duties and taxes on the product entering their country. It is up to the customer to find out more about those and pay these fees (if applicable).

Address correction/redirection?
Please note that ALL carriers charge a fees to their customers for an address correction once the package has shipped. This fees is on average $15 for changing something as simple as 115 Main St. to 117 Main St. Please make sure the address is accurate when placing your order. If you see an error, please contact us ASAP to make the correction before the order is processed.

Decline Delivery or Return to Sender
Please note that ALL carriers charge a return fee equivalent to the outgoing shipping fee. If you decide to cancel your order once it has been shipped and choose to have it redirect to us, decline reception on delivery day, or simply decide or fail to pick it up at the nearby pick up location, we reserve the right, at our discretion, to deduct both the outgoing and returning cost amounts from your refund.

*FREE shipping - Does not apply to the Territories, Alaska and Hawaii. (Exceptions to remote locations may apply)