BC Floodings. Please not that deliveries are still impacted by the recent floods and longer transit times are to be expected as many carriers have ceased deliveries in affected areas.  https://www.drivebc.ca/mobile/pub/events/majorevents.html

We offer FREE SHIPPING on all orders $25+* going to Canada (10 provinces) and the USA (48 lower States).

We also offer very discounted rates for the rest of the world.

Order Delivery usually happens within 1 to 5 business days. (1-2 days on average)

We use various carriers to deliver your order in a timely matter. 

Please note that some stands, due to their size, cannot be shipped Canada Post.

* Some restrictions apply to remote locations

Address correction/redirection?
Please note that ALL carriers charge a fees to their customers for an address correction once the package has shipped. This fees is on average $15 for changing something as simple as 115 Main St. to 117 Main St. Please make sure the address is accurate when placing your order. If you see an error, please contact us ASAP to make the correction before the order is processed.

Decline Delivery or Return to Sender
Please note that ALL carriers charge a return fee equivalent to the outgoing shipping fee. If you decide to cancel your order once it has been shipped and choose to have it redirect to us, decline reception on delivery day, or simply decide or fail to pick it up at the nearby pick up location, we reserve the right, at our discretion, to deduct both the outgoing and returning cost amounts from your refund.

You can reach us by phone, toll-free at 1-800-207-4761, by email at order@hammockuniverse.com or by chat by clicking the Chat Icon on the bottom right of your screen.

Customer Satisfaction Policy
We strive for total customer satisfaction and want you to be completely happy with your purchase! If you wish to return or exchange a product, please contact us within 30 days of receipt of your order. Products must be returned in new, unused, never assembled and in resalable condition with all their original packaging. Return shipping is paid by the customer. Please note: as much as we hate doing this, we reserve the right to decline a return if improperly packaged, or adjust the refund if hardware is missing or hammock is not in like new condition.

Product Guarantee

Limited One Year Warranty

Hammock Universe ("Hammock Universe") warrants that for a period of one (1) year from the date of original retail purchase, this product will be free from defects in material and workmanship. Hammock Universe, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.

This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. Retailers selling Hammock Universe products do not have the right to alter, modify or in any way change the terms and conditions of this warranty.

What This Warranty Does Not Cover

This warranty does not cover discoloration of product, damage caused by mildew, mold or any external source. It does not cover normal wear of parts, or damage resulting from any of the following: rodents, pests or any animal, negligent use or misuse of the product, commercial use of the product, use contrary to the assembly instructions, repair or alteration by anyone unless the service was authorized by Hammock Universe. Further, the damage warranty does not cover acts of God, such as: fire, flood, wind, hurricanes, tornadoes, storms and any form of precipitation: (i.e. rain, snow, hail). Warranty void if damage to the product results from the use of a part other than a genuine Hammock Universe part.

FAQ

8 Important Safety Rules

Additional Hammock Use and Installation Safety Guidelines

A. Weight Limits and Load Capacity

Users must observe and adhere strictly to the manufacturer’s stated weight limits for both the hammock and its supporting stand. These specifications are provided to prevent undue stress on the materials and hardware. Exceeding the stated capacity may result in structural failure, which could cause personal injury or property damage.

Prior to use, users must consider the total expected load, including multiple occupants and any accessories such as pillows, blankets, or mosquito nets. It is important to understand that the stated weight capacity refers to static weight—the total weight applied without movement. Dynamic weight, which includes the additional forces generated by motion such as bouncing, swinging, or sudden shifts, can significantly exceed the static load. These dynamic forces place additional stress on the hammock and its components. Repeated use near the maximum static capacity, particularly when dynamic forces are involved, may accelerate material degradation and increase the likelihood of failure. It is the user’s responsibility to remain well within the prescribed static weight limitations and to minimize excessive movement to ensure safe operation and preserve the structural integrity of the equipment.

B. Selection of Appropriate Hammock Stand

Selection of a compatible hammock stand is essential for maintaining system stability and personal safety. Users must verify that the stand is appropriate for the type and size of the hammock in use. Use of a stand that is too short, too long, or otherwise incompatible may result in excessive tension or sagging, creating unsafe conditions.

Metal stands, particularly those constructed from powder-coated steel, are recommended for outdoor use due to their durability and resistance to environmental exposure. Wooden stands, while visually appealing and structurally robust, may require additional weatherproofing and routine maintenance. Adjustable stands may be utilized when flexibility for multiple hammock sizes is required. All stands should be equipped with non-slip feet or stabilizing caps to prevent displacement on various surface types.

C. Anchoring and Attachment Procedures

Proper anchoring of the hammock is mandatory. All hardware components—such as S-hooks, carabiners, and chains—must be rated for hammock use and capable of supporting the anticipated load. The use of substandard or non-compatible components is strictly discouraged and may result in failure of the system.

Hammocks must be anchored symmetrically to ensure even weight distribution. The loaded hammock should hang no more than 18 inches (45 cm) above ground level. All connection points must be routinely inspected for wear, rust, and mechanical loosening. Any compromised component must be replaced immediately to avoid potential injury.

D. Installation on Varying Surface Types

The stability of the hammock system is directly affected by the surface on which the stand is placed. On soft or uneven terrain (e.g., sand, soil, grass), additional reinforcement may be necessary to ensure the stand remains level and secure. This may include the use of boards, mats, or leveling blocks.

On hard surfaces (e.g., concrete, patios), the use of rubberized or non-slip feet is advised to prevent unwanted shifting. For indoor installations, protective padding should be placed beneath the stand to prevent damage to flooring. It is the user’s responsibility to ensure the surface is capable of supporting the system safely.

E. Routine Maintenance and Inspection

Regular inspection and maintenance of the hammock and stand are essential for safe operation. Users must routinely examine all components for evidence of wear, including but not limited to frayed ropes, thinning or torn fabric, loose stitching, rust, corrosion, or cracked wood.

Hardware such as bolts and screws must be tightened periodically. All components must be cleaned with mild soap and water and thoroughly dried before storage to prevent mold, mildew, and corrosion. Failure to maintain the hammock system may void any warranties and increases the risk of personal injury.

F. Common Misuse and Risk Mitigation

The following practices are identified as common sources of failure and must be avoided:

• Using a hammock and stand that are not dimensionally or functionally compatible.

• Suspending the hammock at an unsafe height.

• Neglecting to inspect and maintain hardware and connection points.

• Modifying the hammock or stand from its original condition without manufacturer approval.

Users are expected to exercise due diligence to avoid foreseeable misuse and must adhere to manufacturer instructions at all times.

G. Safety Considerations for Minors and Animals

Where children or domestic animals are present, additional safety precautions must be taken. The hammock should be installed at a reduced height to minimize injury risk. Children must be supervised and educated on proper hammock use. Pets must be monitored to prevent damage to the hammock or unintentional destabilization.

The manufacturer disclaims any liability arising from unsupervised or inappropriate use of the hammock system by children or animals.

H. Optional Professional Installation

Although most hammock systems are designed for user assembly, professional installation is strongly recommended for permanent, complex, or indoor setups. A qualified professional can ensure that anchors, mounting points, and surfaces meet necessary safety standards. Improper installation may result in structural damage or bodily harm.

Professional consultation is also advised for evaluating environmental factors such as wind exposure, sunlight, and terrain stability. Users seeking optimal safety, particularly in non-standard configurations, are encouraged to seek professional assistance.

Disclaimer

Failure to comply with the above guidelines may result in injury, equipment failure, or voiding of product warranties. The user assumes all risks associated with misuse, improper installation, or failure to follow maintenance and safety instructions. The manufacturer and/or distributor shall not be held liable for damages arising from non-compliant use.

We have partnered with AFFIRM to offer this simple financing solution. Divide your purchase payment in 4 interest-free installments. Pay 1/4 at the time of placing your order and the remaining 3 payments are automatically charged every two weeks.

AFFIRM is only available to Canadian Residents for orders of $100 or more. Follow the regular Checkout process Amex/MC/Visa and, on the payment page, choose the PayBright payment option to complete your order.

Click here to find out if this option suits you best!

Buy Now, Pay Later