I ordered a standing hammock from a different website, one that I had been looking at for 2 years, and after much waiting, it finally arrived! I was so pumped so you can imagine my crushing disappointment when I opened it only to realize the hardware was missing. The company I contacted was not able to send me new parts or even give me details on the missing parts. I did some research and after 2 failed attempts at getting the parts myself, I came across this website responding to another customers needs on a YouTube tutorial! I clicked the link and sure enough, it led me straight to the replacement parts I needed! Ordered immediately, got hilarious emails letting me know the progress of my delivery, received the parts really fast, and I’m finally enjoying my hammock pretty much every day. Huge thanks to hammockuniverse for helping a girl out!