Came exactly as described, very comfortable, really well made frame and hammock, and did some torture testing with some overnight sleeping and it was great.
Customer service is also really good; very quick to pack and ship (for free!), got a facebook and email notification (which was written by someone with a sense of humour) and showed up the next day.
My only regret is the hammock is really well made so I won't be giving them much business anytime soon for a replacement, but think I will get one of the camping ones as well. I really cannot recommend them highly enough.
All hail the Elder Relaxation Council!