Product Guarantee
We are proud of the durable materials and quality craftsmanship in all our products and guarantee them from manufacturer defects for 1 year. This does not include negligent use of our products. Should you wish to return a product due to a defect, please send us an email at order@hammockuniverse.com (please include reason(s) for return and include a picture showing the defect), we will reply with specific instructions promptly. In the case of a manufacturer defect, we will take care of all costs incurred, including shipping.

Customer Satisfaction Policy
We strive for total customer satisfaction and want you to be completely happy with your purchase. If you need to return or exchange a product, please contact us within 30 days of receipt of your order. Products must be returned in new, unused, resalable condition and in their original packaging (with the exception of a return due to a manufacturer defect). Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please be aware that if you obtained free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.