Product Guarantee

We are proud of the durable materials and quality craftsmanship in all our products and guarantee them from manufacturer defects for 1 year.  This does not include negligent use of our products.  Should you wish to return a product, please send us an email at info@hammockuniverse.com (please include reason(s) for return), we will reply with specific instructions promptly.  In the case of a manufacturer defect, we will take care of all costs incurred, including shipping.

Satisfaction Guarantee

Yes.  We offer a 30-day return guarantee.  If you are not satisfied with your product(s), you can return or exchange them within 30 days of receipt as long as the item is returned in new; unused and resalable condition inside its original packaging. 

Should you wish to return an order, send us an email at info@hammockuniverse.com (please include reason(s) for return), we will reply with specific instructions promptly.  Please note that the customer will be responsible for return shipping costs incurred.