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We dislike returns more than you do, so we make sure each one of our products is top-of-the-line exquisite quality. What we dislike even more than returns are companies that don’t stand by their products and don't treat their customers with respect when there happens to be an issue. Rest assured, we’re reasonable people and our goal is to make your HammockUniverse.com experience a great (and relaxing) one. Everyone appreciates a fair and clear return policy, here's ours:
We are proud of the durable materials and quality craftsmanship in all our products and guarantee them from manufacturer defects for a period of 1 year (unless otherwise stated). This is assuming normal use. In the case of a manufacturer defect, we will take care of all costs incurred, including return shipping.
Customer Satisfaction Policy
We strive for total customer satisfaction and want you to be completely happy with your purchase! If you wish to return or exchange a product, please contact us within 30 days of receipt of your order. Products must be returned in new, unused, resalable condition and in their original packaging (with the exception of a return due to a manufacturer defect).
This popular Brazilian hammock offers an ultimate form of comfort and relaxation. Created in the style that has been handed down for generations by native... View full product details
Mayan hammocks have lots of imitators, but there’s only one true traditional Mayan hammock design and this is it. What does that mean? Quality cotton... View full product details
There's really no need for outdoor types to be uncomfortable or sleep on the damp ground when they have this Parachute Expedition Hammock as an... View full product details
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